Money Back Guarantee Last update 7 months ago

Money-Back Guarantee

At Pro Fiverr Team, your satisfaction is our top priority. We stand behind the quality of our services and are committed to delivering exceptional results. To ensure your confidence in choosing us, we proudly offer a Money-Back Guarantee under the terms outlined below.


1. Eligibility for a Refund

You may be eligible for a refund if:

  • Service Not Delivered: The agreed service or product is not delivered within the specified time frame.
  • Non-Conformance: The delivered service significantly deviates from the agreed-upon terms or scope.
  • Dissatisfaction: You are not satisfied with the quality of the service after multiple revision requests have been addressed.


2. Refund Request Process

To request a refund, follow these steps:

  1. Contact Us: Email us at [email protected] with your order details, including your order ID and a detailed explanation of the issue.
  2. Review Period: Our support team will review your request within 5 business days and may ask for additional information or clarification.
  3. Resolution: Based on our findings, we will either resolve the issue to your satisfaction or process your refund.


3. Exclusions

Our Money-Back Guarantee does not cover:

  • Services where the deliverables have already been approved by you.
  • Situations where the dissatisfaction arises from factors beyond our control (e.g., changes in client requirements after project initiation).
  • Refund requests made beyond 30 days from the delivery date.
  • Custom or highly personalized services where revisions have already been provided.


4. Refund Methods

  • Refunds will be issued using the same payment method you used for the original transaction.
  • Please allow 7-10 business days for the refund to be processed.


5. Commitment to Customer Satisfaction

We aim to resolve every concern promptly and professionally. If there’s a problem, we’ll do our best to make it right before proceeding with a refund.


Contact Us

If you have questions about our Money-Back Guarantee or need assistance with a refund request, feel free to contact us:

  • Email: [email protected]
  • Address: 1448 S San Pedro St, Los Angeles, CA 90015
  • Contact Number: +1 (818) 581-4811